At SUBZY, we believe in creating an actual community, where we build a genuine connection with our customers, we listen, and we accomplish. We want to ensure that we provide a simple, smooth and seamless shopping experience for our customers, where everything you need to know is answered in detail, so you can be confident when clicking checkout. Unlike other stores, we really want the best for our customers, and we need them to know that we are here when they need us.

You can contact us at support@subzystore.com, or directly send your message through the contact page on our store (found in the menu). We generally respond to any emails within 1-2 business days.

Yes, we ensure that any out-of stock items are immediately restocked as soon as possible and would highly recommend signing up to our email newsletter to know exactly when the products you want are back in stock before anyone else.

Currently we ship to the UK and US.

UK: 5-13 days US: 7-17 days Delivery times may vary slightly depending on the products being purchased and the warehouse location.

UK: £1.99 US: $1.99 For orders at £50/$50 or above shipping is free.

Yes, you have until the order has been processed to cancel or change your order. Contact us as soon as possible with your order number, and we’ll do our best to update or cancel your order before it moves to fulfilment.

After ordering at checkout, you can access tracking for your order within the store or through the email that you are sent when your order has gone through.

Not at all, you may order and have access to tracking your order through your email, having an account just allows you to easily track multiple orders in detail as well as being able to add reviews to any purchased products.

You can use a wide majority of popular payment methods including most credit and debit cards, Google and Apple pay, Paypal, Klarna and Crypto: USDC.

Yes, we ensure that any customer information entered in our system is fully secured and protected. All transactions are processed through secure, encrypted payment systems that meet industry-standard PCI compliance. We never see, store, or have access to your full card details at any point—everything is handled safely by trusted payment providers.

Yes, you may pay in up to 3 interest-free installments for any orders above £50.

All items in our store are carefully tested to ensure strong performance, durability, and consistency. Every product goes through a quality check before dispatch, and we work only with trusted manufacturers to make sure you receive reliable, high-quality products. If anything ever falls short of your expectations, our warranty and support team is here to help immediately.

Yes, every product in our store comes with a 1-Year Limited Warranty that covers any defects in the product under normal use at no cost at all by replacing the faulty product.

Simply reach out to us through our email: support@subzystore.com, with your order number, a brief description of the issue and photo or video proof of the faulty product. Our support team will review your request, verify the warranty coverage, and guide you through the replacement process. If approved, we’ll send out a new item as quickly as possible.

Yes, we have a 14-day return policy, and your return request will be accepted as long as the product remains in the exact same condition, unused and in its original packaging.

Contact us at support@subzystore.com to start your return within 14 days of purchasing that product. You may request for a refund, where we will review and inspect the product and let you know if the refund has been accepted based on the condition of the returned product. If approved, you will automatically be refunded the full original payment (excluding shipping costs) within 10 business days.

We only charge a flat shipping rate of £5.99/$5.99 for return of the product.